c888 Privacy Policy

Last updated: April 2026

1. Introduction

Welcome to c888, Bangladesh's trusted online casino and sports betting platform. We respect your privacy and are firmly committed to protecting the personal information you share with us when you register, deposit, play games, or interact with our platform in any way.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have regarding your data. By using c888, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue using our services.

This policy applies to all players accessing c888 from Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We handle all data in accordance with internationally recognised data protection principles.

2. Information We Collect

To provide you with a secure, personalised, and compliant gaming experience, c888 collects the following categories of personal information:

• Identity information: full name, date of birth, gender, and national identification details for account verification and responsible gaming checks.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Account credentials: username and hashed password used to authenticate your c888 account securely.
• Financial data: transaction history, deposit and withdrawal records, payment method details (bKash wallet number, Nagad account, Rocket mobile banking reference), and balance information.
• Gaming activity: bet history, game sessions, wins and losses, bonus usage, and wagering requirement progress.
• Technical data: IP address, device type and model, browser version, operating system, session duration, pages visited, and click-stream data collected automatically when you use our platform.

We collect only what is strictly necessary for lawful operation. We do not collect sensitive information such as religious beliefs, political opinions, or health data unless required by law.

3. How We Use Your Information

c888 processes your personal data for specific, legitimate purposes only. We use your information for the following reasons:

• Account management: to create, verify, and maintain your c888 account, including identity verification (KYC) checks required for a safe platform.
• Financial transactions: to process deposits and withdrawals securely via bKash, Nagad, Rocket, and other supported payment channels.
• Customer support: to respond to your queries, complaints, and service requests promptly via live chat and email.
• Service improvement: to analyse usage patterns, fix bugs, improve game performance, and develop new features that enhance your experience.
• Responsible gaming: to monitor betting patterns that may indicate problem gambling and to enforce deposit limits, self-exclusion requests, and cooling-off periods as required.
• Fraud prevention and security: to detect and prevent fraudulent transactions, account takeovers, money laundering, and any other illegal activities on the platform.

4. How We Share Your Information

c888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist with payment processing (bKash, Nagad, Rocket gateway integrations), fraud detection, IT infrastructure, and customer communication tools — all bound by strict data confidentiality agreements.
• Legal obligations: when we are required by applicable law, court order, or regulatory authority to disclose your information, we will do so only to the minimum extent necessary.
• Business transfers: in the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
• With your consent: where you have explicitly agreed that we may share your data with a specific third party for a clearly stated purpose.

All third parties who receive your data from c888 are required to handle it with the same level of care and security that we apply ourselves. We do not permit our service providers to use your data for their own purposes beyond the scope of the services they perform for c888.

5. Payment Data & Financial Information

All financial transactions on c888 are processed through encrypted, secure channels. When you deposit or withdraw funds using bKash, Nagad, or Rocket, the transaction is authenticated by the respective payment provider. c888 stores only the reference identifiers and transaction metadata needed for accounting, dispute resolution, and regulatory compliance — we do not store your full mobile banking PIN or wallet login credentials.

If you use a Visa or Mastercard for transactions, your card data is handled entirely by PCI-DSS compliant payment processors. c888 never sees or stores your full card number. Transaction amounts are denominated in Bangladeshi Taka (BDT) and displayed with the ৳ symbol throughout our platform.

6. Cookies and Tracking Technologies

c888 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data. We use three categories of cookies:

• Essential cookies: required for core platform functionality, including keeping you logged in, maintaining your session security, and enabling payment flow. These cannot be disabled without breaking the service.
• Analytics cookies: help us understand how players navigate our site, which games are most popular, and where we can improve the user journey. Data collected is aggregated and anonymised.
• Preference cookies: store your language preference, theme settings, and notification preferences so you do not need to reconfigure them on each visit.

You may manage or delete cookies via your browser settings at any time. Please note that disabling essential cookies may prevent certain features of c888 from working correctly. For full details on the cookies we use, please contact our support team.

7. Data Retention

We retain your personal data for as long as your c888 account remains active and for a reasonable period thereafter, subject to any legal retention obligations that may require us to keep records for longer. Specifically, financial transaction records are retained for a minimum of five years to comply with anti-money-laundering requirements. Account activity logs are retained for three years following account closure.

When your data is no longer required for any of the above purposes, we will securely destroy or anonymise it in a manner that prevents reconstruction or identification. You may request early deletion of your account data subject to our verification process and any outstanding legal hold obligations.

8. Your Rights Regarding Your Personal Data

As a c888 user, you hold the following rights with respect to your personal data. These rights are exercisable by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, including what it is used for and who it has been shared with.
• Right of rectification: if any personal information we hold about you is inaccurate or incomplete, you may request that we correct it promptly.
• Right of erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to any legal retention obligations that override it.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to object: where we process your data on the basis of legitimate interests, you have the right to object to that processing at any time.

We will respond to all rights requests within a reasonable timeframe. Some requests may require identity verification before we can act on them. If you are dissatisfied with our response, you may raise a complaint with the relevant data protection authority.

9. Data Security

c888 employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption (HTTPS) across all pages and communication channels. Internal access to your data is restricted on a strict need-to-know basis, and all staff who handle personal data receive regular data protection training.

Despite these protections, no online transmission or storage system is 100% secure. In the unlikely event of a data breach that poses a risk to your rights, c888 will notify affected users promptly and take all appropriate remedial actions. We encourage you to use a strong, unique password for your c888 account and to never share your login credentials with anyone.

10. Children's Privacy

c888 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect or solicit personal information from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will delete that information as quickly as possible. If you believe that a minor has provided personal information to c888, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

c888 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on our platform and updating the 'Last updated' date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of c888 after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using our platform and may request account closure by contacting our support team.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way c888 handles your personal data, our dedicated support team is available 24/7 to assist you. We are committed to resolving all privacy-related enquiries within 30 minutes during peak hours (Bangladesh Standard Time, UTC+6).

You may reach us via live chat on the c888 platform or by emailing our support team at [email protected]. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.